having trouble login on webservices must have forgotten username and password how do I recover this

[MLPrinter1]

Having trouble with web services on login must have forgotten username and password How can I recover these things there is no forgot username or password button. It has locked me out

[Jay_G24]

Hi @MLPrinter1,

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Let me know!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[MLPrinter1]

Yes , I am still having trouble with this issue and I think I 'm am putting the right username and password in the login page. I notice other people are having same problem. It has to do with the web browser not connecting to the printer. And not excepting user name and password. My printer is a officejet pro 6968

[Jay_G24]

We would have to perform a  factory default on the printer

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps, let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping