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kerry27
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hi i cant get printer to print off my lap top.i have lead plug in & wiireless on

HP Recommended
hp printer5540
Microsoft Windows 10 (32-bit)

hi just want to print off docoments  from computer &printer wont do this .I have the lead in & also have printer on wireless ???

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @kerry27

Welcome to the HP Support Community. I'd be happy to assist you.

 

What happens when you try printing?

Do you get any errors?

 

Check the connection between the devices

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

​​​​​​​If the issue persists, proceed to the next step.

 

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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