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JaneRue
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Message 1 of 11
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how to de-install my printer

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HP Envy 5640

I have downloaded your software as suggested but I don't know what to do next. Iwas told to de-install and then re-install my printer. 

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sabretooth04
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Message 2 of 11
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Just use Windows uninstall program to remove the HP software.  Now click on the program you downloaded.

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JaneRue
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Sorry, I don't know where to find it in my computer. I downloaded it but if I click on it, in the list of Downloads, it tries to install it again and then tells me I already have it.

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sabretooth04
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Use Windows search or help feature.

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JaneRue
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It didn't help.

I found it, I clicked on it, it asked me for permission to make changes, i said yes, it told me I had a newer version f the programme already installed, i clicked on OK and it closed up and disappeared again.

 

I think I may as well give up.

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JaneRue
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Message 6 of 11
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I am really losing faith in my HP printer. I have been wanting to print a simple letter for three days now. It's easier to go to the library and pay 20p per sheet than the hours I have spent on this to no avail.

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JaneRue
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Is there any chance of a TELEPHONE NUMBER to talk to someone from HP about my problems with the printer?

 

I may as well put it in the skip otherwise.

Thank you.

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sabretooth04
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JaneRue
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Thank you.

But first to the library to print my documents.

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sabretooth04
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Message 10 of 11
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If you cant find Windows uninstaller....

 

Use http://www.iobit.com/en/advanceduninstaller.php .  Use Powerful Scan at the end and delete all registry entries shown.

 

Much easier and works better. 

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