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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2020 09:50 AM

HP Recommended
Product: hp office jet pro 8600 plus

Hi,

i have moved house and the printer will not let me connect to the internet. it says it is locked by the administrator.

i have tried lots of the comments on line but none of these have worked!!

HELP 1 🙂

1 REPLY 1

‎02-29-2020 10:18 AM

HP Recommended

Hi @pennycharlie

 

Welcome to the HP Support Community. I'd be happy to assist you with the password. 

 

Please try restoring the network settings to defaults - 

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
3. Touch OK.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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