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marc00o
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hp color laser jet stops responding to wireless (mac)

HP Recommended
Color Laserjet M255dw
macOS 10.15 Catalina

I set up the printer and tested from all devices. MacBook, ipad, IOS and android all were able to print. Then all lost access to the printer.

 

I'm testing printer, router and devices in the same room a few feet from. each other and none can find the printer.

I've reset the printer and tried to reconnect - none are able.

Printer's network test shows all the connections are good.

Printer works via USB

 

Given the number of complains on wifi stopping to work there seems to be something very broken in your drivers. Can you please look into this? HP direct is an annoying workaround where I have to lose internet just to print. Things should not have to be this hard.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@marc00o, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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