cancel
Showing results for 
Search instead for 
Did you mean: 
emberknight
New member
1 0 0 0
Message 1 of 2
144
Flag Post

hp envy 110 series

HP Recommended
Microsoft Windows 10 (32-bit)

so i just got my hp envy 110 series all in one, i have connected to my network but can not get it to enable the web services.

everything else works the scanner, and pretty much all the test printing.

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 2
Flag Post
HP Recommended

@emberknight, Welcome to HP Support Community!

 

I see that you're unable to connect to web services on the printer. Let us try to isolate and resolve the issue-

 

Restart the computer, printer, and router

To resolve any connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

  1. Turn off the router by pressing the power button or disconnecting the power cord.

  2. Turn off the printer.

  3. Close all running programs on your computer, and then shut down the computer.

  4. Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

  5. Turn on the printer.

  6. Turn on the computer.

  7. Try to turn on Web Services.

Turn on Web Services from the Embedded Web Server (EWS)

Using the printer EWS to turn on Web Service might resolve any communication issues with the printer control panel.

  1. Print a Network Configuration Page.

    • Printers with LCD and text-based control panels: Print the page from the Wireless, Network Settings or Setup menu.

    • Printers with basic control panels (buttons only): Print the page using the button combinations on the printer control panel. For some printers, press the Wireless  and Information  buttons simultaneously, or press the Wireless and Start Copy Black  buttons at the same time.

    For detailed instructions to print a Network Configuration Page, go to HP Customer Support, type your printer model, and then search for the document to 'print a self-test page.'

  2. On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

    NOTE: 

    If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then continue troubleshooting.

    Figure : Locating the URL(s) for Embedded Web Server address

    Locating the URL(s) for Embedded Web Server address
  3. On your computer, open an Internet browser.

  4. Type the URL address for the EWS in the browser address bar, and then press Enter.

    NOTE: 

    Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

  5. If a website security certificate displays in the Internet browser, click Continue.

    The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

  6. On the EWS webpage, click the Web Services tab.

  7. On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions

    Figure : Example of clicking Continue

    Example of clicking Continue.

For additional steps, refer to the document HP Printers - Cannot Connect to Web Services.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation