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hub31
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hp envy 5055 flashing will not power off error code 0X00829C98. tried to connect usb

HP Recommended
hp pavilion
Microsoft Windows 10 (64-bit)

hp envy 5055 flashing will not power off error code 0X00829C98. Power off come back on but starts flashing code and freezes up with all lights flashing. Tried to connect via usb. will bot stay powered up long enough. It is like when error flashes unit powers off but all lights are flashing. Press power button it shuts down and restarts back to error code about 15 seconds. 

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@hub31, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware if possible

Click here to know different methods of updating printer firmware.

 

Check for any jams inside the printer and make sure the print carriage is moving freely.

You may refer to steps 1 and 2 from this document.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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