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Solved!

hp envy 5560 works and is connected, got new laptop(hp ryzen)and cannot print from it.

HP Recommended

Hello,

My hp envy 5660 works and IS connected, but my brand new hp ryzen laptop will not connect to the printer. help, need to print for online studies.I have installed and reinstalled, how can I reach a live customer service person? Can anyone please help me?

 

Thank you

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HP Recommended

Dear Jdeliseo,

 

There are multiple ways to connect your printer to your computer. The easiest way is to visit https://123.hp.com/us/en/devices/envy5660 to download the driver. You can also visit https://support.hp.com/us-en/drivers/selfservice/hp-envy-5660-e-all-in-one-printer-series/6809225 to download other drivers for your computer, such as the "Basic Driver". To reach a representative, call 1 (866) 724-8600, or visit https://support.hp.com/us-en/contact-hp.

 

Have a nice day!

 

Evan

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