• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-04-2020 07:16 AM

HP Recommended

I Have the same problem, and I need to know how to make a NVRAM reset.

No one knows the password and we can't do nothing. Every menu ask the password.

Please send me a solution quickly.

Thank's

 

1 person had the same question
3 REPLIES 3

‎02-04-2020 07:44 AM - edited ‎02-04-2020 07:46 AM

HP Recommended

@Anthonia527 

Hello,


I understand that you own an HP LaserJet printer and have a problem with the password for the Embedded Web Server (EWS). So without the exact model I can't help you in the best way.

What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

 

What operating system are you under? (e.g. Windows 10 or macOS 10.14)

 

Don't hesitate to ask us if you need us.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎02-11-2020 02:48 AM

HP Recommended

Thanks for your reply 

the printer is a color laser jet pro MFP M181fw 

with serial no VNC4G01933

and product no :T6B71A

 

thanks 

Was this reply helpful? Yes No

‎02-11-2020 02:55 AM

HP Recommended

@Anthonia527 

Hello,

I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.