• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-31-2016 01:02 AM

HP Recommended
Product: hp color Laserjet M552
Operating System: Microsoft Windows 7 (64-bit)

hi

 

when we unpacked this new printer i can able to activate web services. also we are receiving hp eprint mail id.

 

but after shifting the same printer to another office we cont connect or active the web services.

 

when we try to active web services its loading so long time and nothing happence. please advice what we have to do.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2016 02:45 PM

HP Recommended

Hello @vigneshE, Greetings!

 

Thanks for joining HP forums and I am happy to assist you with the web services issue that you are facing.

 

 We can assign a static IP address and a manual DNS address to fix this problem. Please follow the below steps and check:

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address on your web browser to obtain the printer EWS page on your computer.
  3. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  4. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  5. Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Try restarting your printer and then try enabling web-services. This should fix the web services issue that you are facing.
 

Please try these steps & let me know if it helps 🙂

 

Cheers!


 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-31-2016 02:45 PM

HP Recommended

Hello @vigneshE, Greetings!

 

Thanks for joining HP forums and I am happy to assist you with the web services issue that you are facing.

 

 We can assign a static IP address and a manual DNS address to fix this problem. Please follow the below steps and check:

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address on your web browser to obtain the printer EWS page on your computer.
  3. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  4. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  5. Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Try restarting your printer and then try enabling web-services. This should fix the web services issue that you are facing.
 

Please try these steps & let me know if it helps 🙂

 

Cheers!


 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.