cancel
Showing results for 
Search instead for 
Did you mean: 
JAWDistro
New member
1 0 0 0
Message 1 of 3
124
Flag Post

hpeprint.com down?

HP Recommended

I have many hp printers that we use the hpepint services to send paperwork to our different warehouse printers.  It seems like all of them are down. 

2 REPLIES 2
banhien
Level 19
Level 19
92,008 91,889 11,863 25,336
Message 2 of 3
Flag Post
HP Recommended

@JAWDistro 

 

It retired actually. You may be able to use other options

 

             https://support.hp.com/au-en/document/c04700720

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Reply
0 Kudos
Dragon-Fur
Level 16
Level 16
31,629 31,337 2,877 10,521
Message 3 of 3
Flag Post
HP Recommended

@JAWDistro 

 

@banhienis right - the Print Center used to manage ePrint services is retired.

 

The actual ePrint service is working - for me, in the Western USA.  (Just tested with a simple email request.)

How does that help you?

It does not really help you at all - the truth is that the service can be working in one region and down in another.

 

Having likely used the service for a long time, you realize the best you can do from your side is to stop Web Services > wait a bit (few minutes) > Restart Web Services.

 

If you can get control of the printer, that is, if the printer is connected to your local network, you can perhaps use the Embedded Web Server (EWS) to check on Web Services.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Web Services > Summary

 

What else?

The few options available to manage the actual printer service is available at the HP Smart / HP Connected website.

Unfortunately, for a series of printers that are not (at the moment) able to connect to the ePrint servers, this doesn't really help.  The link is provided as a general "FYI"

 

Website Support Troubleshooting, How-to, Video Tutorials

HP Smart - HP Connected

 

Old printers? 

Web Services has been discontinued on some older printers (as listed)

Web Services Notice

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation