i have an old account linked to an email address that I forgot it's password

[ejoh09]

it's a HP Smart issue and that I have two accounts but trying to delete the older one. The older one has a password that I don't know what it is? I get in by using my mobile phone number alternative. How do look to see if this old account is critcal to anything that I use now, then how to delete it ?

[zoey7886]

@ejoh09, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Managing and Deleting Your HP Account! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you need to manage or delete an old HP account associated with your HP OfficeJet Pro 8710 All-in-One Printer, follow these steps:

Identify Account Usage:

• Check Associated Services: Determine if the older account is linked to essential services such as printer settings, subscriptions, or warranty details that you may need.
• Usage History: Review the history of logins and any connected devices through the account settings if possible.

Reset Password:

• If you don't know the password for the older account and you cannot access it, use the account recovery options provided by HP.
• Recover Password: Use the mobile phone number alternative to reset the password:
  • Go to the HP Account Recovery Page.
  • Follow the instructions to reset the password using your mobile phone number.

Delete the Account:

• Log in to the HP Account:
  • Visit the HP Account Management Page.
  • Log in with the credentials of the account you want to delete.
• Account Management:
  • Navigate to Account Settings or Profile Settings.
  • Look for options related to account deletion or deactivate the account.
  • Follow the provided steps to permanently delete the account.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,