i purchased laserjet pro m126nw few days back. claim code unavailable

[classofankur]

initially I enabled web service, got email address but no claim code but when i switched off my router and restarted it i could not enable web service it says connections error.  i tried switching to manual ip in ipv4 and changed dns to 8.8.8.8 and 8.8.4.4 . though web service get enabled and email address is shown but no claim code or info sheet printout. email address keep changing. no printout through email 

[Betty0610]

@classofankur

Welcome to the HP Support Community.

To resolve many connectivity issues, restart the computer, printer, and router.

note:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

1. Turn off the router by pressing the power button or disconnecting the power cord.

2. Turn off the printer.

3. Close all running programs on your computer, and then shut down the computer.

4. Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try to turn on Web Services.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/document/c05337026 and https://support.hp.com/us-en/document/c03550536

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[classofankur]

thanks  for telling me how to reset the printer. the problem i found is that though it is showing ip address but is not connected to internet. i am using hathway broadband d-link router. when used hp installer it says not connected to internet but i dont think it uses any proxy server. do help please. ip4 and 6 enabled. wifi direct enabled. could print from mobile or laptop without wire.

[sandytechy20]

@classofankur

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form.
7. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.​​​​​​​