im getting an error code 0X011A17FFDOT11_PRIVATE

[Ants777]

im getting an error code 0X011A17FFDOT11_PRIVATE

[Jay_G24]

Hi @Ants777

Welcome to the HP Support Community. I'd be happy to assist you with the "0X011A17FFDOT11_PRIVATE" error

Try the steps to resolve the error-

Step 1: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Step 2: Remove the ink cartridges, and reset the printer

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

Hope this helps! Keep me posted. 

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