• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-31-2020 01:32 PM

HP Recommended
Product: Laserjet m402dw

I can't get hp eprint to work no matter what I do, it was working fine yesterday morning. I've tried re-setting up the entire printer, and it still doesn't work. Printing a test print via windows works, but sending a print job to the eprint address does not. Google cloud print to eprint isn't working either. The HP connected site says everything is fine with the printer and its connected. The printer itself says it is connected  and communicating to HP eprint. I noticed If I try to add my printers eprint address to google cloud again here: https://www.google.com/intl/en/cloudprint/learn/setup-hp.html it just spins forever, as if there is a connection problem between HP and google. Or HP's eprint addresses are down.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.