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Steve270349
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Message 1 of 3
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laptop surface pro3 on conecting to printer

HP Recommended
Surface Pro 3
Microsoft Windows 10 (64-bit)

Hi

My laptop finds the printer but will not connect over the network. I have tried the various methods in the troubleshooting recommendation, uninstall re-install.

I have checked the firewall settings

The printer shows on wi-fi as open but it will not install the wi-fi program.

I have checked that both are on the same network and address.

The printer works from my iPhone on the wireless connection but not on the Surface Pro 3

It has been working but then just stopped not sure if it could have been caused by a resent windows update or the file got corrupted.

Any help would be appreciated.

Thanks

Steve

2 REPLIES 2
banhien
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Message 2 of 3
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HP Recommended

@Steve270349 

 

Please try

 

   https://support.hp.com/us-en/topic/windows-10-support-center-printing?jumpid=in_r11839_us/en/WIN10Pr...

 

Regards.

BH
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Steve270349
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Message 3 of 3
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My solution was to open services and delete all files in the folder 

wi- fi printing perfect 

 

hope this is of help

steve

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