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JPMMFP127fw
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mfp127fw getting connection error on apps

HP Recommended
HP MFP 127 fw
Microsoft Windows 10 (64-bit)

Getting "Connection error" when trying to connect my HP mfp to the "Apps" tool.

I'm not a novice and I've tried everything I can think of from updating the firmware and drivers, restarting the machine, etc. 

My mfp still connects to my home wifi successfully and I can send it print jobs wireless, but it just can't connect to the HP apps network. 

I tried using the HP Print and Scan Doctor, but it couldn't connect to HP using that either. 

Is this problem being caused by down services at HP?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Hi @JPMMFP127fw,

 

Welcome to the HP Support Community. I'd be happy to assist you with the "cannot connect HP Webservices" issue.

 

Make sure your wired (Ethernet) or wireless network is working correctly and the printer is connected.

  1. Make sure the printer is not connected with a USB cable.

    NOTE: 

    When a USB cable is connected to the printer, the printer cannot connect to Web Services.

  2. If you are using a wireless router, check your router’s documentation or support website to make sure it meets the following requirements:

    • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID. If the printer supports 5.0 GHz, connect it to the 5.0 GHz band SSID.

    • Bonjour support (Mac only): HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.

  3. Make sure your printer is not connected to a guest or host network, such as those networks found in schools, hotels, or home networks that allow guest logins. For more information see Can't Print on a Guest or Host Network.

  4. Confirm the printer is connected to the network.

 Try the steps3-7 to resolve the issue -Cannot Connect to Web Services

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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