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Apotter1127
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Message 1 of 2
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my hp all in one printer keeps jamming paper and or saying load paper i have tired cleaning ect

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printer won't print says load paper then says paper jam in cleaned all the things they suggested to clean I have reset it I have done everything I can and everything they say to try I'm ready to just throw it away

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Apotter1127

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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