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Katvisions
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my iPhone XR and after several pages, the HP smart app shows the printer 8720/8725 is off

HP Recommended
iPhone XR
iOS

I have an iPhone XR that i have used to print to my HP OfficeJet Pro 8720/8725.

I'll print a couple of pages and then the HP app on the iPhone advises the printer is "offline" & cannot be found.  I've rebooted the phone and the printer.

Printer works OK from my laptop

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Katvisions

 

Welcome to the HP support community.

 

I understand that you are getting printer offline error, follow these steps to fix the issue.

Update your iPhone

  1. Plug your device into power and connect to the Internet with Wi-Fi.
  2. Go to Settings > General, then tap Software Update.
  3. Tap Download and Install. ...
  4. To update now, tap Install. ...
  5. If asked, enter your passcode.

Update the printer firmware

Here are the steps:- Click here

 

Uninstall and reinstall the HP Smart app

Here is the link to download HP smart app:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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