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my iPhone XR and after several pages, the HP smart app shows the printer 8720/8725 is off

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iPhone XR

I have an iPhone XR that i have used to print to my HP OfficeJet Pro 8720/8725.

I'll print a couple of pages and then the HP app on the iPhone advises the printer is "offline" & cannot be found.  I've rebooted the phone and the printer.

Printer works OK from my laptop

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HP Support Agent
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Welcome to the HP support community.


I understand that you are getting printer offline error, follow these steps to fix the issue.

Update your iPhone

  1. Plug your device into power and connect to the Internet with Wi-Fi.
  2. Go to Settings > General, then tap Software Update.
  3. Tap Download and Install. ...
  4. To update now, tap Install. ...
  5. If asked, enter your passcode.

Update the printer firmware

Here are the steps:- Click here


Uninstall and reinstall the HP Smart app

Here is the link to download HP smart app:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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