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GoDebbygoCabo
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my new HP series 410 printer will not print black. Does anyone have the same issue and resolution?

HP Recommended
Example:HP Ink Tank Wireless 410 series
macOS 10.13 High Sierra

I am not able to print using black ink. the tank is full as my printer is still fairly new.

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asmita6658
HP Support Agent
HP Support Agent
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Hi @GoDebbygoCabo

 

Welcome to the HP Support Community. I'd be happy to assist you with the "black not printing" issue. 

 

To better assist you - 

 

1) Does the black and white copy works? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page - Press and hold the Start Copy Color button  on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix "Black not printing" issue applicable for your printer - Black Ink Not Printing

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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