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dotdotdash
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my print Envy 5544 not printing colour again after recent update

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envy 5544

envy 5544 not printing color AGAIN -

did this previously and was helped by RIddle but after the recent update - wont print again in color    prints ok from my tablet so the printer is ok - does the test page and prints colour from my tab after Jan update but not from the PC

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asmita6658
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Hi @dotdotdash

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

 

Please try adding the printer using the TCP/ IP port - 

 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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