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Domac22
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my printer does not respond to printing off my computer, it always says offline.

HP Recommended
Dell inspiron 14 5000
Microsoft Windows 10 (64-bit)

so, I can't print from my computer. both are connected to internet. I can print from my phone. what's the deal?

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 6
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Hi @Domac22,

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Domac22
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it's an HP officejet pro 8020. it works with my i phone and my ipad. but it will not interface with my laptop, which is a Dell inspiron, using windows 10

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Jay_G24
HP Support Agent
HP Support Agent
10,833 10,803 787 882
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 Try the below-suggested steps-

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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Domac22
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none of these suggestions has worked..... it cannot find the printer

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Jay_G24
HP Support Agent
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10,833 10,803 787 882
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 Can you print a network configuration page and share it with me?

 

  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
  2. Swipe up on the display, and then touch Reports.
  3. Touch Network Configuration Page. A Network Configuration Page prints up to three pages of information.

 I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Is your printer connected to home network or public network?

 

Let me know!

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