Make sure the printer and the PC are connected to the same wireless network.
This printer supports only 2.4GHz network.
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
In Windows, search for and open Programs and features
Select your HP Printer
In Windows, search for and open Devices and printers
In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
Open up the run command with the “Windows key + R” key combo.
Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
Click on the “Drivers” tab
Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
Select Apply and Ok on the Print Server Properties windows
Close Devices and Printers, restart the computer.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
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