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11-29-2019 01:48 PM
Welcome to HP support community.
Provide the complete printer model number or the product number?
Which device is he trying to print from?
Are you getting any error message?
Reply with the requested information for more assistance.
I am an HP Employee
12-01-2019 03:16 AM
Both are connected to b the same wifi. The HP Smart app on my Android has always connected me seamlessly to the printer, but after he downloaded the same app on his IPhone, it kept asking for a password to the printer that wasn't the wifi password.
12-02-2019 02:05 AM
Thanks for replying!
Refer to the document HP Printers - Install and Use the HP Smart App (Android, Apple iOS, iPadOS) for help on using the HP Smart App on iOS devices.
Alternatively, you can also Connect your Apple device directly to the printer with Wi-Fi Direct or HP wireless direct.
The following steps temporarily disconnect your Apple device from the Internet. If you are printing web-based content such as emails, webpages, or cloud-based documents, open them before proceeding.
Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.
On your Apple iOS device, tap Settings, and then tap Wi-Fi.
Under the Choose a network menu, select your printer with DIRECT in the name.
If prompted for a password, type 12345678. This is the default password to log in.
Open the document, photo, email, or webpage you want to print, and then tap the Share icon or .
Tap Print or the Print icon to open Printer Options.
Tap Select Printer to select your printer.
Reconnect to your local Wi-Fi network after the print job completes.
Hope this helps! Keep me posted.
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I am an HP Employee