new router printer locked by administrator

[bobslingo]

I installed a new router and now cannot access my HP Officejet Pro 8610.  I tried the "Restore Network" option on the printer but cannot change any settings because it says it's been locked by the administrator. I need to know how to unlock my printer. Thank you.

[sandytechy20 · Accepted solution]

@bobslingo

Welcome to HP support community.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[RacerLady503]

Can you please help me with this as well?  I've moved and this is what's happening...

When I click on the WIFI Icon on the screen, then click on Settings, then click Wireless Settings, then click on Wireless Setup Wizard - it says "Feature locked by administrator or the person who setup the printer".  How do I fix this so that I can get back to work???  🙂 

[sandytechy20]

@RacerLady503

Welcome to HP support community.

Provide the printer model number or the product number for further assistance.

Cheers.

[RacerLady503]

Model # SNPRC-1401-02

Serial # [edit]

[sandytechy20]

@RacerLady503

Welcome to HP support community.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[RacerLady503]

I do not see any messages from you.  Have you had a chance to send this info?

[sandytechy20]

@RacerLady503

I have sent the private message again, check and confirm.

Cheers.