Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

no encryption

HP Recommended
envy photo 7155
macOS 10.15 Catalina

received new wifi router now my printer(Envy Photo 7155)  won't connect to the network its saying security: no encryption when I do have a password set up I've try'd the reset network defaults on the printer and still nothing any advice would be appreciated

HP Support Agent
HP Support Agent
12,612 12,581 974 1,105
Message 2 of 2
Flag Post
HP Recommended

Hi @Phredy,


I'd like to help!


What is the encryption type you are using, WEP, WPA, WPA2?




try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 and also update the router's firmware.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation