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Phredy
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Message 1 of 2
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no encryption

HP Recommended
envy photo 7155
macOS 10.15 Catalina

received new wifi router now my printer(Envy Photo 7155)  won't connect to the network its saying security: no encryption when I do have a password set up I've try'd the reset network defaults on the printer and still nothing any advice would be appreciated

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Phredy,

 

I'd like to help!

 

What is the encryption type you are using, WEP, WPA, WPA2?

 

Meanwhile,

 

try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 and also update the router's firmware.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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