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not printing completely

HP Recommended
Hp envy 7645
Microsoft Windows 10 (32-bit)

my printer isn't printing the pages completely. It prints half way on one side. It also doesn't want to print zip files or downloaded files. Its a hit n miss. I have wasted a whole ream of paper n ink. I'm printing from my Samsung Android phone.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP support community.


Is the issue happening while printing from a Windows computer or from an Android phone?



Print a Print Quality Diagnostic report and check how it prints

  • Load U.S. letter or A4 size, unused, plain white paper into the input tray.

  • On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  • Touch Reports, and then touch Print Quality Report.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others,.


I am an HP Employee

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