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orange information light and flashing enveople symbol. printer not connecting to instant ink

HP Recommended
Toshiba satellite
Microsoft Windows 10 (64-bit)

orange information light is on and a flashing envelope. tried new cartidges. if i go onto instant ink,it says my printer isn't connected but its connected to my wifi network.restarte printer and laptop lots, even reinstalle the printer but no joy. wasted 4 hours on this. going to throw printer in the bin and buy an epson

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HP Recommended

Hi @dorra69,


I'd like to help!


 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.


Let me know!


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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