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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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YBOONE
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Message 1 of 2
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paid double membership for years, printer has disconnected by deleting 1 membership

HP Recommended
macOS 11.0 Big Sur

I Have HP Smart HP Instant Ink for my ENVY Photo 6200 All-in-One Printer series. 

I noticed that I was paying double membership the past years. 

So I discontinued the oldest membership.

Now I can't detect the printer anymore. 

How to fix this? And how to retreive the double membership fees? 

Thanks! 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@YBOONE, Welcome to the HP Support Community! I’m here to help.

 

I understand you have concerns related to the Instant Ink enrollment.

 

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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