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‎09-04-2020 02:58 PM

HP Recommended
Product: hp323b64

I opened the hp smart app to scan a document and it's asking for a password. I've never added a password to operate it before. Now it will still print when i'm in word or email. It says a custom password has been set for my printer.

Tags (1)
1 REPLY 1

‎09-07-2020 08:19 AM

HP Recommended

@wmullins8

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your printer?
  • Are you using the HP Smart app on your computer or phone?
  • Have you performed any troubleshooting steps before posting?
  • Can you share a screenshot of the message you are getting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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