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‎06-10-2020 04:04 PM

HP Recommended
Product: HP OFFICEJET 3830
Operating System: macOS 10.14 Mojave

TILL TODAY, good quality color picture prints from both iPhone and MacBook Pro. Now prints are blurred. Used print quality check and printer says everything is OK

So?

1 REPLY 1

‎06-15-2020 01:33 PM

HP Recommended

@dickie1936, Welcome to HP Support Community!

 

First, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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