• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-16-2020 10:37 AM

HP Recommended
Product: PRO 8600 N911g
Operating System: Microsoft Windows 10 (64-bit)

OfficeJet PRO 8600 N911g randomly issues "connection has been lost"message. I have run the latest HP "Doctor" application. Everything runs fine just after that but later in the day/week, I get the same connection error message. HP software appears to be fully updated including drivers. My Win10 software is also current. The ONLY way I have found to resolve this is rebooting the printer, hardly a practical solution since it is in another room! There must be a setting on either the PC (Microsoft Surface) or the printer that is offending the other device.... Oh yeah, I have uninstalled and reinstalled HP software numerous times, no permanent cure.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2020 09:42 AM

HP Recommended

@YardleyDon

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

Once done, connect the Printer back to the Wi-Fi: The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your printer from the printer control panel. 1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer. 2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network. 3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK. 4. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-19-2020 09:42 AM

HP Recommended

@YardleyDon

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

Once done, connect the Printer back to the Wi-Fi: The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your printer from the printer control panel. 1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer. 2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network. 3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK. 4. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎07-23-2020 04:21 PM

HP Recommended

Fabulous advice, Betty - seems to be working now as I expected/wished!!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.