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rreep
New member
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Message 1 of 2
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printer connected but says it is offline

HP Recommended
HP3830
Microsoft Windows 10 (64-bit)

Ran HP print and scan doctor, but no change.

Printer has blue light indicator on, reports an IP address and the correct home network, but reports Internet status = not connected. 

turn off / turn back on, boot up, same no change.

how do I get printer to connect to internet?

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@rreep, Welcome to the HP Support Community!

 

Do you get any errors while trying to print?

 

Restart the wireless router, the printer, and the PC

 

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

 

If you are not able to print, 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Now, try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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