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Don5656
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Message 1 of 2
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printer isssue

HP Recommended
hp photosmart d110
Microsoft Windows 10 (64-bit)

trying to setup printer so it will print wired and wireless, got it printing wired, but keep getting "wrong catchphrase entered" error

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Don5656

Welcome to the HP Support Community. I understand you are unable to connect the printer to your wireless network. I'd be happy to assist you. Let us try these steps:

 

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: Type the exact network name, including any uppercase and lowercase letters.
  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

If you are not aware of the wireless password, refer to this document to know how to retrieve it.

 

Alternatively, you may also use the WPS method to connect the printer wirelessly without using the password.

  1. Locate the WPS button on your router, but do not press it yet. Check if the routr has a WPS button on it.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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