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suttychef
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printer issues.,since sunday i cant print documents

HP Recommended
envy5427 all in one
Microsoft Windows 10 in S Mode

ok envy 5427 all in 1 printer

since last week I can not print documents off

before this all was good 

I have checked connection all good

details all good

keep getting message when trying to print word cant print due to a problem with printer set up

also when I pick my printer I get message

delete document failed no connection

please can you help me many thanks in advance

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@suttychef

 

Welcome to HP support community.

 

Did you try to print from different application like, PDF or notepad?

 

If you are unable to print only from MS word, try these steps:

The issue could have been caused by the security settings changed on the user profile. 

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off. 

 

Let me know how it does.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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