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PAUL_WS
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printer just stopped connecting to my Internet, although it can see 23 nearby Internet connection

HP Recommended
HP OfficeJet Pro 7740

I am on a MacBook Pro with Big Sur 11.0 OS. My printer was working fine until a week ago. It just stopped acknowledging my Internet connections (it sit next to my printer which has a great Internet connection). Nothing changed, no upgrrades to my OS or other software. It just stopped receiving. However, it will show me 23 nearby networks, just not mine. How can a printer see 23 other networks (one 200 yards away and through 2 concrete walls) but fail to see mine?

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TEJ1602
HP Support Agent
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Message 2 of 2
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@PAUL_WS, Welcome to HP Support Community!

 

I see that you have issues connecting the printer to the network, let us try to isolate and resolve the issue-

  • Is your Mac connected to your home network?
  • Who is your Internet Service Provider?
  • What is the make and model of your router?

Meanwhile, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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