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printer keeps asking to put paper in photo tray when trying to print from phone.

HP Recommended
Hp envy 7640

I'm trying to print from my phone and a error message pops up saying I need to fill the photo tray.  I'm not trying to print a photo.  Please help. 

HP Support Agent
HP Support Agent
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HP Recommended


Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you using an Android or an iOS device?
  • Are you using the HP Smart app to print?

Use the HP Smart app to print and scan from your phone

Click here to download and know more about the app.


Make sure to select the correct paper type and paper size on the app before printing.


I hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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