printer not connecting wirelessly

[AZBobtail]

After clearing a paper jam, my printer will not connect wirelessly to any of my devices anymore.  I've gone through every step with the virtual agent, reloaded drivers, etc.  It's still "offline".  It will print via USB cable, but that's it.

[Echo_Lake]

@AZBobtail

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Step 1: Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

Step 2: Manually set the default printer

Make sure the default printer driver matches the printer you're trying to print to.

Set your default printer in Windows 10.

1. Search Windows for devices, and then click Printers & scanners from the list of results.

2. If it is checked, uncheck the box beside Let Windows manage my default printer.

3. From the list of printers, click the printer name that matches the name of your printer, and then click Manage. If there are multiple names listed, select the printer that has a status of idle or online.

   

4. Under Manage your device, click Set as default.

   

5. Try to print. If the printer remains offline,  here's the step by step guide for you in the link: Wireless Printer Setup (Windows)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AZBobtail]

Hi Echo Lake, 

Thanks for the help.  I'm pretty sure I had done that, though I'm not sure as I tried to many things.  I got out my old laptop that has a DVD drive and tried to fix it off of the set-up disc.  It' got to the last step and couldn't complete, so i borrowed an external DVD drive and used my current laptop.  I ran through the procedures a few times, and at some point realized I could print wirelessly.  

So I think your think may have worked, and it may have been using the disc.  Regardless, it's working now and I'm relieved.

Thanks again

[Echo_Lake]

@AZBobtail

Thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.