printer not printing black ink

[MACOS68]

my printer is not printing any black ink, the cartridge was low so I put a new one in, aligned the cartridges, cleaned them, ran the tests but still not printing black. It was not printing black when I changed the cartridge either.

[TEJ1602 · Accepted solution]

@MACOS68, Welcome to HP Support Community!

If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MACOS68]

Thank you, it is a hardware failure, they are replacing the printer!!!