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MACOS68
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Solved!

printer not printing black ink

HP Recommended
Officejet 250 Mobile printer
macOS 10.15 Catalina

my printer is not printing any black ink, the cartridge was low so I put a new one in, aligned the cartridges, cleaned them, ran the tests but still not printing black. It was not printing black when I changed the cartridge either.

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@MACOS68, Welcome to HP Support Community!

 

If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

MACOS68
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Thank you, it is a hardware failure, they are replacing the printer!!!

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