printer offline

[louprou]

My printer is offline since I changed my router. I tried numerous things such as: restarting everything, desinstalling the printer, I used hp scan doctor to look for a solution. When I see the wifi network that is related to my printer, it looks to be the same as on my computer. I can print when I connect the printer to my computer with a wire.

(sorry if  my english is approximate 🙂

My printer is a hp deskjet 2652 - 3 in 1

thank you...it's driving me crazy!!

[TEJ1602]

@louprou, Welcome to HP Support Community!

I see that you are unable to connect the printer on the network. To further assist you, I'd like to know the following-

• What is the make and model of your router?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?

Refer to this document HP Printers - Changing from a USB to a Wireless Connection for help.

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[louprou]

Thanks a lot for your response.

I followed the link saying how to change from usb to wifi. I thought that was it! ...but then, they asked me for the password of my printer...which I don't remember creating!

My router is ZyXEL model : EMG2926-Q10A2.4GHz

I don't understand what you mean when you say: is your dual band is enabled...how can I do that? I'm not very competent with technology...

Thanks again for your help!

[TEJ1602]

@louprou

This requires remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!