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ESL1954
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Message 1 of 2
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printer offline

HP Recommended
HP Envy 5000
Microsoft Windows 10 (64-bit)

Trying to print to a wireless printer which is across town. Keeps saying printer is turned off and offline which is not correct as someone else has been printing in the meantime. I have printed to this printer before but was on the wireless in that home.

thanks!

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ESL1954

 

Welcome to the HP Support Community!

 

Please download and run the HP Print And Scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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