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shonece
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Message 1 of 2
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printer problems

HP Recommended
Photosmart 6520

whenever i send something to printer from my laptop it will either printer random characters, or bunch of lines, or not print at all and sometimes it says "printer is offline"

 

another problem is it won't connect with my smartphone or my daughter's  laptop for her to print 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@shonece

 

Welcome to the HP Support Community.

 

Let's reset the network settings on the Printer: Go to the setup menu>wireless menu>restore network deafults.

 

Once done, connect it back to the Wi-Fi: a. From the Home screen, touch the Wireless icon, and then touch Settings. b. Touch Wireless Setup Wizard. 3. Connect to wireless network. ▲ Select your network from the list of detected networks. 4. Follow prompts. 5. Install software.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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