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steven7818
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Message 1 of 2
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printer's email address changed, i can't change it back

HP Recommended
Office Jet Pro 8600
macOS 10.13 High Sierra

Somehow my printer's email address changed, and I can't change it back to the original email address. When I try, it tells me that the email address is already taken. How can I reclaim my original email address?

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@steven7818 

 

Two Caveats:

I could be wrong about your particular situation.

I don't work for HP.

 

Discussion:

  • I'm not sure you can get back your original address.
  • The service is incredibly fussy about the manner in which you can "reuse" an address.
  • WHY you need to go back - for example, the address changed out from under you - does not appear to have any impact on the outcome.
  • I have been caught (for various reasons) more than once - I am now using a variance of my original ePrint email address that includes the number "3" tagged onto the name to make it different enough that the service accepts it.

Example

Original Address:  DragonFur @ hpeprint.com

Current Address:  DragonFur3 @ hpeprint.com

 

Solutions / Information here:

How to > Setting Up an HP Connected Account

        Scroll down to the bottom of the page to FAQ:

        Can I reuse a customized printer email address?

 

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Website Support Troubleshooting, How-to, Video Tutorials

 

 

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If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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