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printer showing "in use" and will not print the mobile jobs in queue

HP Recommended
HP colour laser jet M277dw
macOS 10.15 Catalina

I am at a loss.  The printer is set up for mobile and wireless printing.  It will not print the jobs I am sending to it.  It shows yellow, as "in use" - but there is no other usage of the printer.  I tested it:  it is connected to the right network, it is connected to the laptop and can send a scan to email just fine.  But I cannot get it to print.  I have reset the machine, unplugged, replugged, unattached and reattached the wireless router.  help?

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HP Support Agent
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@prdoc, Welcome to HP Support Community!


This could be a driver related issue, try the steps below-


Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 


Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.


Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint


Select AirPrint from the Use menu


Click Add to add the printer to the list.

Try to print.


Keep me posted for further assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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