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‎02-02-2020 03:54 PM

HP Recommended
Product: envy 5000
Operating System: Microsoft Windows 10 (32-bit)

the printer will print if 'fit to page' option is selected but if i  select 'actual size' it fails. The print job on the queue has status 'printer error' but no error message or number is displayed on the printer screen or computer.

I need the print actual size option - nearly all of my printing is printing digital patterns, which must be full size,

1 person had the same question
2 REPLIES 2

‎02-02-2020 04:50 PM

HP Recommended

@PCM123 

 

Please check LOGICAL and PHYSICAL layout actual size could be larger than the size of papers

 

Regards.

BH
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‎02-03-2020 02:09 PM

HP Recommended

Thanks for the quick reply. I've had a google round the subject of logical and physical page sizes, but I can't find out wjere I can check or adjust them. The PDF I am trying to print is a commercial pattern, sold as a print at home PDF, so I know that other people have successfully printed this file,

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