printer won't print from laptop

[Banjo75]

Trying to print page from internet. When I click "print" ,set up page says " Your printer has experienced an unexpected configuration problem. 0x8007007e". I ran the HP scan and it printed the test page ok, but will still not print page I want.

[atharva_gp]

@Banjo75,

Thanks for reaching out to the HP Support community!

• Is the printer connected on a network?
• Are you able to make copies from the printer?

Let's try these steps:

Step 1: Restart the Printer, Computer and the Router(If connected Wirelessly)

• Turn off the Router, wait or 60 seconds, turn it back on. (if the printer is on a Wireless network)
• Power Reset the printer.
  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet. Wait at least 60 seconds
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
• Restart the Computer.
• Try to print, if the issue persists, proceed to the next step.

Step 2: Uninstall and re-install the printer driver

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually download the driver from https://support.hp.com/us-en/drivers/printers. 
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[atharva_gp]

@Banjo75,

I did not hear back from you yet. Please let me know whether your issue has been resolved or if you need any additional help.

Cheers!