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Neets7
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Message 1 of 4
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printer won't recognise new printer ink

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I have inserted a new colour printer ink on my HP Deskjet 2620 but despite it being the correct ink, the printer will not recognise it and shows as empty. I tried another new one but still same problem. Have tried reinserting and switching on and off but still flashes as empty and I can't print!!

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @Neets7

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using HP ink cartridges?

Make sure the protective plastic tape is removed from the ink cartridge before inserting it into the printer.

 

Make sure you are using compatible ink cartridges

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Perform step 3 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Neets7
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Message 3 of 4
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I have just realised that this is a compatible ink that I bought at Wilko so this is the reason it isn't working. Any solutions to get this to work please?

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asmita6658
HP Support Agent
HP Support Agent
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Message 4 of 4
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Hi @Neets7

 

HP recommends using genuine HP inks.

 

You may try these steps - HP Inkjet Printers - Ink Cartridge Errors

 

Let me know.

Asmita
I am an HP Employee

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