printer wont print

[Giesbrew]

Scan Doctor is asking for printer user ID and password. I don't know them.

[A_Gayathri]

Hi @Giesbrew,

Welcome to the HP Support Community

I understand you are facing a scan quality issue with your printer won't print HP OfficeJet Pro 9025e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy also have the same issue?
• Are you able to get good-quality scans using the automatic document feeder?
• What application are you using to scan?
• Have you tried using an alternate scanning application?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: Resolve scan quality problems on HP printers

Please refer to this Video: How to Find the WPS PIN to Complete Printer Setup

Please refer to this Video: Fix Print and Scan Problems Using HP Print and Scan Doctor | HP Printers 

To locate the WPS pin for the printer press the wireless button and information button at the same time and the printer will print a page with the pin information at the top of page.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!