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printers registered

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Microsoft Windows 8.1 (64-bit)

When I open the HP connected page, log in to my account from the browser on the computer, I find all the printers registered on my account, but when I log in to the same account from the HP Smart Printers application located on my Galaxy Note 10 to find printers and ask me to add printers? What is the problem specifically?

HP Support Agent
HP Support Agent
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Hi @oalbahar

Welcome to the HP Support Community. I'd be happy to assist you.


HP connected is now HP Smart. Set up an HP Smart (formerly HP Connected) account to access additional web printing services and settings for your printer, such as HP ePrint and HP Instant Ink. An HP account is not required to use the basic functions of your printer, such as setting up, scanning, or printing.


For more info on setting up an HP Smart account, kindly refer to this document.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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