cancel
Showing results for 
Search instead for 
Did you mean: 
Daisy42
New member
1 0 0 0
Message 1 of 2
151
Flag Post

printing/copying blank pages has new ink cartriges

HP Recommended
HP OfficeJet 4650

Just put new ink cartridges in my HP OfficeJet 4650 and now it wont print or copy.  Only getting blank pages or pages with a few very faint lines.  Was working great before I put in the new cartridges.  Tried unpluging, etc. did not help .  Really liked this printer  until now.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
19,035 19,037 1,356 1,569
Message 2 of 2
Flag Post
HP Recommended

Hi @Daisy42

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Try making a standalone copy in both black and color to identify the defective ink cartridge.

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, then touch Setup.

  2. Touch Tools, then touch Clean Cartridges.

  3. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

  4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Also, perform step 13 from this document.

 

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation